Welcome!

Dear our distinguished clients,

It is our great pleasure working with you. We hope the following information would be helpful to our future cooperation.

Booking Process

1. Upon receipt your requirement, Tuan Linh Travel will check and inform you the availability and price for the certain service. No service can be confirmed until Tuan Linh Travel receives your written confirmation by email or fax, along with your payment information.

2. In order to tailor programs and offer best things for your trip to Vietnam, all our service suppliers require warranty. That is the reason why you have to pay minimum 20% of the land price for tours service (US$ 50 of which is non-refundable) and the deposit must be done at least 30 days before departure of the tour. For other services like visa, hotel or tickets reservation, the deposit (vary in each booking) should be paid as early as possible to secure the best availability.

3. Upon receipt of your deposit, we will send you a voucher (See sample of voucher) via fax or email to confirm and ensure that you are in the heart of our services.

4. Final payment of the service cost must be done 24 hours before departure of the tour or pay on your arrival in Vietnam, otherwise we may automatically consider the service be cancelled by the client.

Responsibility
We always try our best to supply perfect services for all customers (See our services). However, in the case of force majures beyond our control, for example any loss, damage, injury, illness, weather, accident, delay, changes in schedule, changes in means of transport, hotel overbooking, or other inconveniences caused directly or indirectly due to any events, we will make the efforts to find satisfactory alternatives and minimize inconvenience, but shall not be liable for any losses incurred. If such alterations involve additional cost, this must be borne by you.
In the event we cancel a trip, for any reason, we will contact you immediately and offer you the alternatives or all money for services described in the reserved itinerary will be refunded in full. However, if you agree to such refunds, the fee for money transfer must be borne by you. Such alternatives require a close cooperation and harmony between both you and Tuan Linh Travel. Please send an email to our manager or tour operators to discuss, we are happy to listen and do all our best to give you the fairest things possible.

Payment
Payment can be made in cash, by credit card (See our payment methods) or combination. Except for cash payment, all bank service charge of the transfer must be paid by the client. Our bank account details are:
Account name: Cong Ty TNHH Du Lich Tuan Linh (TUAN LINH Travel Co., Ltd.)
Account address: 319, A4 Quynh Mai, Hai Ba Trung District, Hanoi, Vietnam

Vietnam Dong account number: 11120422086010

US Dollar account number: 11120422086029
Bank name: Vietnam Technological and Commercial Join Stock Bank (Techcombank)
Bank website: http://www.techcombank.com.vn
Bank SWIFT code: VTCBVNVXXXX

Cancellation Fees
Except for tour service (since arranging a tour involves many activities), in any case of cancellation, service charge is not applied to you by Tuan Linh Travel as we are committed to provide best services and sufficiency to clients, but if hotels or service suppliers charge for the cancellation, you will have to pay for all the fees. Service charge as mentioned is various depending on type of the service, time of year and the cancellation policy of our partners and will be settled directly to the suppliers or via us by clients. Cancellation should be made as soon as possible in writing via email, fax. The date on which the cancellation notice is received by us will determine the applicable cancellation fee.
Tours charges
- Cancel 30 days prior to arrival - No charge
- Cancel 29 days to 15 days prior to arrival - 10% charge of full tour cost.
- Cancel 14 days to 07 days prior to arrival - 20% charge of full tour cost.
- Cancel 06 days to 48 hours prior to arrival - 30% charge of full tour cost.
- Cancel less than 48 hours or no show - 100% charge of full tour cost.
Charges for other services
Since we provide lots of services and nature of each booking is different so we can not apply a fixed policy for all. Please ask us for detail Cancellation and Refund Policy in your particular case before using our services.
Note: It also depends on the different cancellation policies of suppliers (hotels, carriers and other contractors) to determine the amount of refund.

Insurance
Insurance is not included in the tour cost. We require you to take out travel insurance and any other necessary insurances including cancellation fees, medical and curtailment expenses, loss of luggage, early departure from tour due to death or illness etc. This adequate information is very important to meet your needs, and will assume that you will have done so before your arrival in Vietnam.

Entry requirements
It is the responsibility of each tour participant to obtain, comply and carry a valid passport, visa(s), health equipment and any other documents required by applicable government regulations. We can not be held liable for any illness, delays or costs resulting from your failure to meet these requirements. Please make sure that your passport is valid from the day you arrive in Vietnam.  You are also strongly advised to use visa service in our company (Recommended visa services)

Privacy policy
Personal information about you such as name, address, phone number, or email address is subject to our Privacy Policy. We are committed to protecting the privacy and security of any personally identifiable information you provide us.  Your personal information will not be released unless the law permits it or your permission is granted.

Links
Tuan Linh Travel is not responsible for use of links operated by parties in our website. We provide you links for a merely aim to widen your knowledge as well as be convenient for you to search information. However, we do not control the contents of those links and have no responsibility for their contents or your uses of them. Any linked website on our website does not imply approval of the links by us. Tuan Linh Travel does not accept any liability in connection with any such website.

Claims
All dispute, claims and litigation regarding the Services shall first be settled by way of negotiation and mutual understanding. In the event such negotiation and mutual understanding would fail, the disputes, claims or litigation shall be finally settled by arbitration of the Vietnam International Arbitration (VIAC) at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam. All claims must be submitted in writing 30 days after the end of the Services.