Dear our distinguished clients,
It is our great pleasure working with you.
We hope the following information would be helpful to our future cooperation.
receipt your requirement, Tuan Linh Travel will check and inform you the
availability and price for the certain service. No service can be confirmed
until Tuan Linh Travel receives your written confirmation by email or fax,
along with your payment information.
order to tailor programs and offer best things for your trip to Vietnam, all
our service suppliers require warranty. That is the reason why you have to pay
of the land price for tours service (US$ 50 of which is non-refundable) and
the deposit must be done at least 30 days before departure of the tour. For
other services like visa, hotel or tickets reservation, the deposit (vary in
each booking) should be paid as early as possible to secure the best
receipt of your deposit, we will send you a voucher (See
sample of voucher) via fax or email to confirm and ensure that you
are in the heart of our services.
payment of the service cost must be done 24 hours before departure of the tour
or pay on your arrival in Vietnam, otherwise we may automatically consider the
service be cancelled by the client.
We always try our best to supply perfect services for all
our services). However, in the case of force majures beyond our
control, for example any loss, damage, injury, illness, weather, accident,
delay, changes in schedule, changes in means of transport, hotel overbooking, or
other inconveniences caused directly or indirectly due to any events, we will
make the efforts to find satisfactory alternatives and minimize inconvenience,
but shall not be liable for any losses incurred. If such alterations involve
additional cost, this must be borne by you.
In the event we cancel a trip, for any reason, we will contact you immediately
and offer you the alternatives or all money for services described in the
reserved itinerary will be refunded in full. However, if you agree to such
refunds, the fee for money transfer must be borne by you. Such alternatives
require a close cooperation and harmony between both you and Tuan Linh Travel.
Please send an
to our manager or tour operators to discuss, we are happy to listen and do all
our best to give you the fairest things possible.
Payment can be made
in cash, by credit card
(See our payment methods)
or combination. Except for cash payment, all bank service charge of the transfer
must be paid by the client. Our bank account details are:
Account name: Cong Ty TNHH Du Lich Tuan Linh (TUAN LINH Travel Co., Ltd.)
Account address: 319, A4 Quynh Mai,
Hai Ba Trung District, Hanoi,
Vietnam Dong account number: 11120422086010
US Dollar account number: 11120422086029
Bank name: Vietnam Technological and Commercial Join Stock Bank (Techcombank)
Bank SWIFT code:
Except for tour service (since arranging a tour involves many activities),
any case of cancellation, service charge is not applied to you by Tuan Linh
Travel as we are committed to provide best services and sufficiency to
clients, but if hotels or service suppliers charge for the cancellation, you
will have to pay for all the fees. Service charge as mentioned is various
depending on type of the service, time of year and the cancellation policy of
our partners and will be settled directly to the suppliers or via us by clients.
Cancellation should be made as soon as possible in writing via email, fax. The
date on which the cancellation notice is received by us will determine the
applicable cancellation fee.
Cancel 30 days prior to arrival - No charge
- Cancel 29 days to 15 days prior to arrival - 10% charge of full tour cost.
- Cancel 14 days to 07 days prior to arrival - 20% charge of full tour cost.
- Cancel 06 days to 48 hours prior to arrival - 30% charge of full tour cost.
- Cancel less than 48 hours or no show - 100% charge of full tour cost.
for other services
Since we provide lots of services and nature of each
booking is different so we can not apply a fixed policy for all. Please ask us
for detail Cancellation and Refund Policy in your particular case before
using our services.
depends on the different cancellation policies of suppliers (hotels, carriers
and other contractors) to determine the amount of refund.
Insurance is not included in the tour cost. We require you to take out travel
insurance and any other necessary insurances including cancellation fees,
medical and curtailment expenses, loss of luggage, early departure from tour due
to death or illness etc. This adequate information is very important to meet
your needs, and will assume that you will have done so before your arrival in
It is the responsibility of each tour participant to
obtain, comply and carry a valid passport, visa(s), health equipment and any
other documents required by applicable government regulations. We can not be
held liable for any illness, delays or costs resulting from your failure to meet
these requirements. Please make sure that your passport is valid from the day
you arrive in Vietnam. You are also strongly advised to use visa service in our
Personal information about you such as name, address, phone number, or email
privacy and security of any personally identifiable information you provide us.
Your personal information will not be released unless the law permits it or
your permission is granted.
Linh Travel is not responsible for use of links operated by parties in our
website. We provide you links for a merely aim to widen your knowledge as well
as be convenient for you to search information. However, we do not control the
contents of those links and have no responsibility for their contents or your
uses of them. Any linked website on our website does not imply approval of the
links by us. Tuan Linh Travel does not accept any liability in connection with
any such website.
All dispute, claims and litigation
regarding the Services shall first be settled by way of negotiation and mutual
understanding. In the event such negotiation and mutual understanding would
fail, the disputes, claims or litigation shall be finally settled by arbitration
of the Vietnam International Arbitration (VIAC) at the Chamber of Commerce and
Industry of the Socialist Republic of Vietnam. All claims must be submitted in
writing 30 days after the end of the Services.